General questions
1. How do I redownload software that I purchased?
Go to 'My Account' on Handster website and login there. Navigate to 'View Order History'. There you can view all your orders, redownload programs and re-request registration keys. You credit card is NOT charged for that.
2. My registration key doesn't work.
Please make sure that you enter every letter as you see it in the email with the registration key. Check if there are any other instructions in the email with the registration key.
If this doesn't help, contact us: contact@handster.com
3. I purchased the software, but haven't received an email with the registration code to unlock it.
Make sure that emails from Handster.com are not blocked by your spam filter.
You can additionally contact Application Vendor Support to request resending the registration key. Support email is displayed in the Product details page.
4. I have questions about the software program. Who do I have to ask them?
Please write to support email of the program vendor. Support email can be found on product details page.
5. Am I charged once, or is it monthly subscription?
You are charged only once. But some programs, like Antivirus or Instant messenger have 1-year license only. This information is clearly written in such program descriptions. You will not be charged after one year, but to continue using the program afer this period you would need to purchase additional license.
Most of the programs have time-unlimited license.
6. I can't install your program.
I'm getting message: "Not a valid Pocket PC application"
Read here...
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